Questions?

FAQs

Read through answers to some of our most commonly asked questions here.

Shipping

We currently ship to Canada and the United States.

We offer free shipping on all orders over $30. Orders below $39 are charged a flat rate of $9.99.

We ship all orders out in 24-48 hours.

Orders should arrive between 2-5 business days from when the shipping notice is sent out.

We provide tracking numbers in our shipping notification emails. If for any reason the tracking number isn't working let our team know and will be happy to assist.

You can contact us at team@activehumans.ca

Returns

We love the products we make and think you will, too. If you don’t enjoy your order from us, let us know so we can help you return or exchange your products within 30 days of receipt.

Please contact our team here with return requests and we'll be happy to assist you.

Once you have contacted our team we will provide you with the return instructions.

Product information

There are no rules to when you should apply your deodorant.  If you are new to Active Humans, we recommend applying to clean, dried skin for best results.

Our natural ingredients are recognizable and each have a purpose. Our fragrances are our trade secret essential oil blends.

Here's our ingredient panel: Water, Alcohol, Witch Hazel Water, Vegetable Ferment, Chamomile Extract, Polysorbate 20, Fragrance (Parfum Naturel)*, Coco Glucoside, Citric Acid.

Our product is made in the same place where our team lives works and plays. They are designed, formulated and produced right here in British Columbia, Canada.

It can take your body up to two weeks in order to adjust to Active Humans. That being said, most people are able to make the switch right away and successfully!

All of our deodorants are free of parabens (a chemical preservative used in cosmetics and personal care). We recommend using our deodorant within 24 months of receiving your order.

Yes! All of our products are designed with your skin in mind. If you've had issues with natural deodorants in the past we recommend going with our unscented option.

No. Active Humans made without any aluminum.

No. Active Humans made without any baking soda.

No. Active Humans made without any parabens.

Order issues

We ship orders out quickly to ensure you are not waiting long for your product. If you need to cancel your order please reach out to us right away.

team@activehumans.ca

Let us know right away and our team will be happy to assist with a swap.

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